Policies

FIRST STEP

Reserve a space for your event. You will likely be asked to provide the following information: Name of group,date of event, time, approximate number of guests and type of event. A room must be reserved before initiating a catering request for an on-campus function.

SECOND STEP

Plan the specifics of your event by contacting our Catering Director to assist you with menu and set up. catering@frostburg.edu or 301-687-3021. You may also visit our office 118 in the Lane Center.

GUIDELINES FOR PLANNING YOUR EVENT

Orders for refreshment breaks should be placed a minimum of 3 full business days prior to the event. Requests for meals and receptions should be placed a minimum of 14 full business days prior to the event, and the event should be finalized no less than 7 full business days in advance of the event. Events scheduled less than 3 business days in advance may be assessed an additional fee and must be sent through the kitchen. Two hours of service are normally provided for catered meals from start to finish. If additional service is needed there will be a 15.00 per hour per worker service charge.

GUARANTEED GUEST COUNTS

A confirmed number of guests must be specified 3 full business days prior to the event. This number is considered the guaranteed guest count. There is a 5% variance allowance on your guest count. For example, a guest count of 100 has an overage allowance of 5 guests (105), or an under allowance of 5 guests (95). If the actual number of guests exceeds allowed variance, every effort will be made to accommodate the additional guests (A substitute menu may be required).

CANCELLATION

If notice of cancellation is received 3 full business days in advance of the event, you will only be charged any expenses incurred. If notice is received less than 3 full business days in advance of the event you will be charged the full amount.

MINIMUM ORDERS

Group events requesting served meals outside of Lane Center must have a minimum number of 15 guests. For buffet service a minimum of 20 guests is required. CHINA, SILVERWARE & GLASS SERVICE FOR OUTSIDE OF THE LANE CENTER. A 25.00 service fee will be charge for all china service provided outside of the Lane Center.

SAFE FOOD HANDLING

Safe food handling is a high priority for Frostburg State Catering. Therefore, we reserve the right to limit the removal of leftover food by the customer to items that are available for carry out. For your safety, and that of your guests, a Catering representative will remove food from your event in a timely manner.

PAYMENT

Payment for University sponsored catered events is due within 30 days of billing date. All functions to be paid from University accounts must supply an organization code number at the time the order is placed. All organizations that are tax-exempt must present their certificate at the time the order is placed. Payment for non-University sponsored functions is due immediately upon receipt of invoice. State and local sales tax will be added to invoices of individuals or groups not exempt from such tax.

SECURITY

Frostburg State Catering nor Frostburg State University is liable for any equipment, supplies or personal belongings left in public function areas.

Frostburg Catering
101 Braddock Rd
Frostburg, MD 21532
301.687.3021 / 301.687.4152